FAQ

Please note that Sugar Shells custom cakes and more does not offer shipping services for their products. However, the preferred method for receiving orders is to arrange a pick-up at a scheduled time from their location in El Mirage, Arizona. Alternatively, a delivery service is available upon request for a fee.

Yes, gluten-free cakes, cookies and other desserts are available upon request from Sugar Shells custom cakes and more.

Yes, Sugar Shells can create vegan desserts as part of their custom-made orders upon request.

Yes, Sugar Shells can cater to dairy-free requirements upon request.

We prefer 5 days notice, but the sooner the better because I might be booked. If you have an emergency order, a rush fee will be applied. 

Once the cake leaves our house it is your responsibility. We recommend driving carefully. We do offer delivery for a fee.

We take a deposit, to ensure that you pick up for first time customers and orders of $100. The deposit is 20%.  

We need a 48 hour notice for all cancellations and you will lose the deposit. The deposit is 20% of the cake and goes to the cake cost. 

We take Zelle, Venmo, Card and Cash. There is a standard 4% charge on all non-cash transactions.